Alternatively, you can contact your local DCJ Housing office launch. Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page How to lodge a maintenance request - NSW Land and Housing Corporation completing an online feedback form at www.housing.nsw.gov.au. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. Guide to what species are recommended and what are not allowed. You can accessour apology to the Stolen Generations. prioritising delayed actions or decisions. Around 640,000 maintenance requests were received and actioned in 2020/21. You first need to appeal to FACS. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Your rating will help us improve the website. Social housing-related complaint. We cannot determine liability, order payment of compensation or change a decision made by NCAT. Housing Contact Centre 1800 422 322 The Housing Contact Centre offers: help 24 hours a day, 365 days a year a preset menu that will direct your enquiry to the service you need including: applications for housing assistance general housing enquiries reporting fraud and corruption feedback rentstart information. update contact details, including emergency contacts. Please enable scripts and reload this page. fire safety upgrades to keep our tenants safe. We can look at some maintenance complaints but we rarely intervene in decisions about maintenance because these decisions are largely based on technical or legal considerations. Apply for housing assistance, private rental assistance, request a repair, login to your account and more. Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. Thats why we have compliance officers in the field every day checking the work of our contractors. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. Maintenance Show Maintenance Submenu. Tenants are able to make alterations to their home. This inquiry was self-referred on 22 October 2020. PO Box 20217. Call 1300 652 488 to arrange a translator to speak in the language you need. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. Queanbeyan FACS Housing | Service NSW This new system will be more efficient and responsive. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. The Housing Commission of New South Wales was established by the Housing Act, 1941 (Act. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. maintenance on 1300 HOUSING (1300 468 746), 24 hours a day, seven days a week. You can seek legal advice about applying to NCAT for an order. You can report fraud, misconduct or corruption through our feedback tab. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. Family day care; . Please call us to discuss whether we can help resolve your complaint. We can make inquiries with an agency if we consider there may be maladministration. Housing Offices (DCJ Housing) | Service NSW This phone line is open 24 hours/day, 7 days/week, 365 days/year. To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. In NSW we have Australia's largest social housing portfolio of 125,000 properties. This inquiry was self-referred on 22 October 2020. However, your complaint about a decision might include a matter that we can assist you with. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. . Use the information provided to contact the organisation. Collaboration to curb homelessness in Port Stephens If you disagree with a decision made by FACS, including a decision about eligibility for housing services, tenant entitlements or the reasonableness of a housing offer, you may be able to appeal the decision through the housing appeals process. Communities and Justice, NSW Department of; Local Offices. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. If you are seeking any of these outcomes, you can seek legal advice. housing pathways; delivers private rental products; . writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Housing Contact . You may be trying to access this site from a secured browser on the server. Resources for affordable housing, community housing and specialist homelessness service providers. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. Department. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. Housing Offices (DCJ Housing) Back to top. Sometimes we suggest what we think should happen to resolve your complaint. . Your rights and responsibilities as a tenant and request help with your home or tenancy. Your report is confidential and we treat it seriously. https://data.nsw.gov.au/data/dataset/feeb9421-315e-43eb-8394-7ee4a1768b72, NSW Bureau of Crime Statistics and Research, Department of Housing - Maintenance of Public Housing. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. UseeRepair to lodge non-urgent maintenance issues online. Centre is the single point of. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. A further $1.669 million investment has been approved to extend the program to February 2022. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodges your request. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. The landlord is only required to reimburse the tenant's costs if: the need for the urgent repair was not the tenant's fault. Aboriginal people can apply for housing and access work and study opportunities. For all maintenance requests Please call 1800 422 322 and press 1. The Ombudsman does not have power to make binding and enforceable decisions. It contains annual reports, strategic plans, guides, policy documents, and open access PDF Getting Repairs in NSW Public Housing NSW Government NSW Government has a repository for NSW Government publications. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. not telling you the outcome of your complaint. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. All tenant requests for repairs and maintenance must be made to Bridge Housing. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. You can submit an appeal using the online appeal form located on the HAC website. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. E-mail: customersupport@jaggaer.com. Maintaining a large property portfolio is costly work. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. acknowledge their continued connection to their country and culture. Maintenance and repairs to your home - Fact sheet - Housing NSW If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. For any major alterations, tenants must first get written permission from DCJ. Related agencies. If there is, we may suggest changes to policies or procedures. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). Back to Maintenance Close Menu. Most DCJ offices are open Monday to Friday from 9am to 5pm. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. How to contact DCJ Housing contact. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties, Raw sewerage overflowing inside your home, A major water leak that cannot be isolated.
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