with an LDAP server profile that connects the firewall to a domain 2. It has worked at this location for quite some time. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. We've been using WMI monitoring with the integrated agent, but of course Microsoft's recent patches is causing a ton of DCOM errors and soon won't work anyway, so we want to switch to WinRM-HTTP with kerberos. mapped: View the configuration of a User-ID agent Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. This is the only domain I have experience with, so I don't know how these policies are supposed to act. Click Accept as Solution to acknowledge that the answer to your question has been provided. Is it possible for you to upload the event logs in the case note? Identify your App Scope Threat Monitor Report. We have a windows server setup for user-id agent. This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. I will check that and let you know the update. I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). This was consistent across my four DCs. users in the logs, reports, and in policy configuration. 7/13/2022 7:22 AM This was where TAC started trying to leave pointless comments so that the case status would be Awaiting Customer Response while the ball was in their court. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. sections describe best practices for deploying group mapping for Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this. Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . LDAP Directory, use user attributes to create custom groups. Im assisting customer with migration from Agent to Agentless UserID. As per the error you mentioned, you can refer to the below kb article that explains the error. What are your primary sources for group information? As discussed one of my colleagues will join the session. Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). show user group list. By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews. and our Logon and Logoff, respectively. With the audit logging working it is now up to like 81%. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. Still not all of them though, but definitely progress. The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. Please find the below document for your reference: Unknown User for User-ID IP-User Mapping Cache Timers: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClWjCAK. By contrast, Arista NG Firewall rates 4.7/5 stars with 17 reviews. My environment is two locations. For the LAN IP does it showing any username in the event logs. Check and Refresh Palo Alto User-ID Group Mapping Server Monitoring. Server Monitor Account. This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). This helps ensure that users Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: I did manage to cut out some fat though. to the LDAP server, use the, To ensure that the firewall can match users to the correct policy We took the userid logs and the Tech Support File of the Firewall for further analysis. Microsoft Windows [Version 10.0.17763.3046]. How to Configure Group Mapping Settings - Palo Alto Networks It didn't really help though. I have specified the username transformation with "Prefix NetBIOS name". In reality, it's about 500 with smaller firewalls. oldmanstillcan808 2 yr. ago If you do not use TLS, use port 389. Executing 'clear user-cache' for a Specific Captive Portal User IP (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. 5/19/2022 5:43 PM TAC case owner #4 Not understanding the purpose of the TAC case. Down to 2,500 words from almost 94,000. The issue can occur even after several days after the account has been added. The user will get listed as a group member. Enter a Name. If you have Universal Groups, create an LDAP server profile I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. With just GP users being IDd, it was only around 29% to 34% of users being identified. Tutorial: Azure AD SSO integration with Palo Alto Networks - Admin UI Cookie Notice Also, I ran "show user ip-user-mapping all" in the CLI. User Identification. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. I was going through the logs and found that I missed mentioning a command. The new user also doesn't show when running the following command: >show user group name "domain\group name". However, all are welcome to join and help each other on a journey to a more secure tomorrow. Use the following commands to perform common, To see more comprehensive logging information The first half were saying Success Added, Failure added or just Success Added. How to Refresh User-to-IP Mapping for a Specific IP Address As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. (c) 2018 Microsoft Corporation. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent
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