At this point, I was confused. Poshmarks womens shoe size selection with incorrect conversions. Cases typically take one to two days to resolve. First, lets identify the valid reasons that guarantee refunds from Poshmark: Honest mistakes happen. Seller blocked me! Leave no room for loopholes when listing your items. Poshmark never got to me until I started commenting and messaging their social media, says one buyer, who asked to remain anonymous. I have to wonder who will buy those items. Size conversions are another tricky thing to handle. The buyer and the seller do not pay. Any flaws? Case: The item is a different color from the pictures. Thats not necessary. For example, if the buyer says the size is wrong, you should be able to show screenshots of the size tag and measurements in your description. What to Do When A Case is Opened Against You on Poshmark What is Poshmark's Return Policy? A few days later, I received an email from support again, stating that they had approved the return. As a buyer, if you lose a case on Poshmark, your return request will be denied and the funds will be released to the seller. Why did they approve the return without giving me enough details or photos to even refute it? Case: The item is a different color from the pictures. List the size on the tag. But the Union City, NJ, moms side hustle turned into a nightmare in November, when a buyer returned a $120 Versace coat in disgusting condition. Very Used Condition Time to let go of an old favorite? If you ever get a comment from a potential buyer asking you to move your conversation to email or on any channel outside the Poshmark platform, dont respond. You might be wondering: what does this mean? A buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. I sold a brand new with tag faux fur jacket that was going for $200 at poshmark. Thats righteven the most seasoned successful sellers are not immune from it. RealReal, Poshmark, Threadflip go social on seconds Were shocked on how badly your team handled the case given the proof. Theyre bound to hit other items causing squishing, breaking, or scuffing. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. they never returned it to me and ebay voted in my favor. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. There is a stop near you and we will be there shortly, it reads. Click on your profile picture to reveal the dropdown menu. Thank you for this informative post. Your photo taking skills will improve, which will serve you better in the long run. These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! The buyer should be removed from the platform because they are taking advantage of the system but then on the other hand poshmarks customer service team should take a closer look before they just approve returns because this causes anxiety and stress. Why is this happening? Click here for details. Its an extra step some people may not want to take but will save you from what could be serious legal trouble. Category Women Other Shipping/Discount $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! The buyer can screenshot negative comments and publicize any bad behavior. Disclosure: This post contains affiliate links. Tagged: thrifting, thrift shopping, Poshmark, selling online, thrifting & reselling 2. Item color displayed in photos may be showing slight difference due to lighting effect during photo shooting or possibly different monitor display settings. If you like what you read, you can support the blog by buying me a hot cocoa. Wasteful Sharing and Productive Sharing - Posh Seller This is even more confusing since there are already US womens and juniors sizes 0-4 that fit differently than those above. Select a reason for the return. Resist the temptation to go directly to the scammer. Poshmark Scams - A Sellers Guide to Common Poshmark Scams and What to Do! The clothes are modeled, styled, and shown in the best light. Hi Lexid, please reach out to support@poshmark.com. Items in excellent condition are gently used, with little signs of wear. Click here for details. Mrs. H on Instagram: "Let's Talk! This week let's chat about 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. Cases typically take 1-2 days to resolve. It could be that the item received was not authentic, it has damages or stains that were not described in the original listing, the size received was a different size, the item was a different item, or other issues that were not . Since then I dont list anything expensive on poshmark, Pingback: 5 Tips for Poshmark Return Cases | This Mommy is Real. Needless to say, once the case was officially closed, I ranked the process as not satisfactory. Response: The item was photographed in natural light and accurately reflects the color of the . The kit is supposed to turn purple [if theres semen], and it turned a shade of purple, she said. We as sellers should have a right to know (via Support) what the buyers claim is before a decision is made. I sold a pair of mens designer sneakers on Poshmark. At the time of writing this post, Poshmark gives buyers 24 hours to take advantage of an "Offer to Liker" (OTL). This is a classic red flag. A scammer may try to convince you to communicate on email or Facebook / Instagram Messenger one reason or another (e.g. How to file a return - Poshmark This is what the buyer pays when purchasing an item from a seller's Closet. Ebay said they would take my listing picture as proof of the condition of the item. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I was able to resell it to another buyer, who had no complaints. It too has a worn odor. I included my photos again, along with photos of the top that wasnt mine. When payment for the full value of items is not exchanged through the Poshmark system, we cannot guarantee that both parties will ship their items to each other as promised or as described. UPDATE: YES they offered me my full earnings for the bag! If you still have additional photos of the item saved to your phone, submit those to support your case. Whats wrong with what I sold? We decided to accept the three returns for different reasons. It had odors. Careful what you accuse people of, sweetheart. Dont go to directly to the police either! What they may not realize is that loads of high-end and designer clothing are made in China. Select Sent the wrong item. Others have taken to Twitter to decry the companys lack of feedback. Principle of "exchange or return" on T-shirt AT Fashion LLC regulations that guarantee customer satisfaction. Why did the buyer open a case against me? I cant open my door without taking a moment to look around and see if theres a weapon I can use to protect me.. You might be thinking that this will affect the searchability of your listings because people usually search Poshmark by their American sizes. Luckily for me, this buyer was an honest Posher, and she had returned the bag in the same condition. Im like, Are you hearing me? We will discuss in detail below what Poshmark considers valid for return or not, but in a nutshell, youre better off upholding your seller rights by being as transparent as possible in your product descriptions and photos. Scores have publicly complained about being duped out of hundreds of dollars by other users and unsatisfactory customer-service experiences. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. link to Yes, USPS Regional Boxes Are Discontinued, link to How To Pack & Ship An Xbox (With Pictures). Sometimes the best route is not responding at all. Click the order for the item (s) you wish to return . They stated it was hard to tell who was at fault, and many things are overlooked by users. I told this to the buyer and what do you think? Outcomes are typically return approved, denied, or funds released to both parties. What happens is that a scammer buys a high-value, luxury item say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. Add measurements. It looks like something else.. 6) Share using your PC. The buyer suspects the item is counterfeit. Locked post. It turns out, the buyer said that there was more wear than I had shown.
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