Under Browsing history select 'Settings'. I'm nto trying to scam anybody. Now I'm supposed to send items back. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Printed return shipping labels do not expire and can be mailed at any time. First things first - you need to pack your items in a sturdy box. The reps there are better with more difficult issues. 2. While we're unable to respond directly to your feedback, I'm nto trying to scam anybody. Help for buyers and sellers. Log in, make a label, send it back and move on. And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! That sounds like a scam to me. There no other option in my city. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. I bought a laptop keyboard that arrived today and it was defective. Select Create return label under the original shipping label number on the order. You can also find more information in our full article below. Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. 05-14-2021 12:24 PM. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Returns may be handled differently on them. Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. After completing the steps, you'll receive a QR code. I am a busy person so i forgot to check one last time if it was reset. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Copyright 1995-2021 eBay Inc. All Rights Reserved. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. (unknown). Privacy Policy. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Thanks for your advice,reallynicestamps. They can then print the label and use it to send the item back to you. This is twice the price of the fishing rod. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. Typically shipping software is used to create return shipping labels. "wow did you know there are actually humans behind these sales? How to Purchase a Return Shipping Label - Etsy Help What site do you login with? When you use an eBay label, tracking is automatically included. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. If you return an item using a paid method, we'll deduct the cost of return shipping You have 21 days from the date you opened the return to ask eBay to step in. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. Returns happen. Contact the seller for a return shipping label. and send return shipping labels from one interface. If youprefer, you can provide the buyer with another method of returning the item. Now I'm supposed to send items back. BTW, this is a prime example of why I choose to use the Global Shipping Program (GSP)! State in your message that you are both in Canada. The seller agreed to a return, butcan't buy a return shipping label (international shipping). Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. The seller is responsible for paying the return postage, this is their problem, not yours. Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. More shipping tips from your fellow sellers! Don't trust them. You may also print a return shipping label to mail it to your customer. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . What can Ebay even do? You can return items in the following ways: To see which options are available for your return, go to Your Orders. Oh, Ship! If the seller is responsible for return shipping, its important that they cover the costs. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. My questions: how long do I have to before my refund request is cancelled? 4. But that is not something you need to share with eBay or with the seller. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. Don't use duct tape. 10:08 AM Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Dont use duct tape. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. Lux918 on Instagram: "Hate to have to clarify the situation with this If you choose to ship the item on your own, you'll pay the carrier when you ship In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. It's just part of how the sausage is made. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. 2023 If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. Does this option not appear on the screen until after three days? Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Returns are easy with USPS. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. your return. 03:38 PM. You can chat with other members about anything to do with buying on eBay.