Yes, we did both comment that our non direct flight to Nairobi on Qatar in August when we even flew economy on one leg was infinitely better! Club Kitchen virtually empty after 20 mins into flight observed. Marco has a 25 years experience in the airline industry and has been working throughout Europe in Amsterdam, Zurich, Paris, Rome and Madrid. Spent an un, Thought @etihad was impressive in business class f, The stunning adults only Sunset Pool at the @waldo, Final early morning beach visit @movenpickalmarjan, Breakfast influencer style with a floating scrumpt, A stunning night at @sonara_camp in Ras Al Khaimah, First time on @klm long haul and lucked out with a, Travel companies, luggage, travel tech & apps, Virgin Atlantic and Virgin Atlantic Flying Club, The call centre wait times and social media. The turnout of the crew was dreadful sloppily dressed and whist hanging around the airport on arrival with blouses hanging out, cravats askew, an Aeroflot crew walked past them fresh from landing looking well groomed, smartly dressed, with heads held high the contrast was shocking. over 7K for 2 people. Perhaps if your followers value the comments as they do the articles we might be able to get the message over that what THEY want is mostly doable but is not what IFCE (cabin crew) management and the product and delivery people THINK they need and want. We recently took a 4 hour delayed flight in Club to Nairobi. 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . Here's more information about the Elliott Responsiveness Ratings. Id try Twitter. Sean Doyle works in the Airlines/Aviation industry. The return leg back to GLA left 2 hrs before the inbound flight into LGW arrived. Gerente de Lnea Will we get our case back? I want BA to be amazing again. Food awful (although surprisingly nice breakfast coming back from Cape Town last week although had to ask three times for cup of tea and no refill). I was once a BA employee back in the 1990s. Just returned from a trip to the Maldives, our First back Club World. The one area that I think they are doing well in is the wine and drinks in Club Europe and First. Breakfast which I didnt hve was chicken omlette or some kind of quiche. Patient while we bring multiple aircraft back from airfields around the world. British Airways on Twitter: "Our Chairman & CEO, Sean Doyle, has In-depth interview with new British Airways CEO Sean Doyle Carolina Martinoli isChief of People, Corporate Affairs and Sustainability Officer at IAG. In sadness. If there are any positives to come from the past year, one of them is our ability to innovate. Patient while we rebuild our network, retrain and recruit people to serve you better, and patient while we deal with the thousands of customers that need our help. Im afraid I have to concur with the current standards. Ive been dedicated to BA for circa twenty-five years. Not enough meals heated up outbound and completely ran out of all meals and drinks glasses by row 10 on the return leg.disgraceful, they knew how many seats theyd sold, its not difficult to work out the food needed. Green Lemon Company, founder of Vialog, fixing fake and broken review systems with video dialogue I dont want more call centres; I want an IT department that knows what its doing. It will also, On Thursday, Virgin Atlantic announced plans to relaunch services to Shanghai, which will begin next, Qantas Group CEO Alan Joyce will formally step down from the head role when he. Check out our directory. Having just been named CEO of British Airways, the 49-year-old has a huge . Sean Doyle Email & Phone Number CEO British Airways @ British Airways 5 free lookups per month. And our colleagues are excited. What I am doing is making a personal commitment to you that we will build a better British Airways. I hope Sean reads these comments personally as it seems that BA has already lost the market. Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: I also like the fact that he has actually sent out the communication. Forget it Sean are you serious??? Been looking at booking a few flights and was amazed at how much BA are asking. Chief People, Corporate Affairs and Sustainability Officer. #avgeek #luxurytravel #miles #luxuryhotel. Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. Half the travel time. Prior to his appointment at Aer Lingus, Sean served as Director of Network and Alliances at British Airways, and a member of the Management Committee since 2016. Meanwhile, euro travellers were asked to remain cosily seated. The mid haul routes operated as Club Europe instead of Club World are unacceptable. Previously he was Chief Executive Officer and executive director of Aer Lingus from January 2019. Still waiting. Sean Doyle's Professional Skills Radar Bright and energetic C-suite assistant, fully focussed on providing support and solutions of the very highest standard. I am feeling very let down and disillusioned by this experience today. Im using 241 Avios to take my brother to Lisbon on CE in June and hoping for a good experience. I know a stack of former crew who hate, loathe and detest their former employer of twenty years plus because of the way they were treated during the redundancy programme over the past two years. I love flying with BA, but I hate myself for being so loyal to an airline who makes me feel they couldnt care less at times. Not a lot of selection & a few sandwiches & cake for a lighter bite is not good enough. Sean Doyle Chief Executive Officer British Airways By email only to: Seanl.Doyle@ba.com Dear Sean, This weekend GMB members working in T5 have been spat at, have told disabled customers they have to sleep in the airport, have watched as families put their babies to sleep on luggage and have been subjected to homophobic abuse. Ive now got super experienced crew that want to work in Club/First and are now in Traveller and inexperienced crew working in the premium cabins. Just to be clear Im not suggesting that everything should be automated instead of the call centre, but for many people theyd rather do stuff online which would free up staff for those that dont want to or have a complex query. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. I know your loyalty has been tested and I want to assure you that we dont ever take it for granted. CEO British airways email address - theDIBB Consumer Alert: Beware of travel clubs with "VIP" prices, please contact our team at Elliott Advocacy through this form. Asian Honda Motor Co., Ltd. At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. BA is not and is unlikely to be a premium airline again its not the same as it was 10 years ago. The online service isnt working. PDF Our ref: NH/tm Sean Doyle Chief Executive Officer British Airways By We know that when these complaints get to the right level at British Airways, they are resolved quickly. They are now too far behind the world leaders to catch up. UK blog on how to travel in luxury for less. personal & work email addresses, as And at least Ryanair staff are jolly; this lot are generally workshy and totally lacking in interest in their passengers. It got worse at the gate, when having invited group 1 and Club to board. Lynne joined Aer Lingus as chief executive and chairman in April 2021. Making remote or global hires? What is Sean Doyle's role at British Airways? They all flew Boeing aircraft. Id hope that means you get a choice of starter again and a choice of desserts as before. Prior to joining Avios, Adam was Chief Commercial Officer at BA for three years (2015-2018). I have just traveled long haul in BA First Class (new BA B777-300ER cabin config) and frankly Sean has a challenge on his hands, but one on which I wish him well. I had an aneurysm, but British Airways is keeping my money. As they say, the proof is literally in the pudding! Baggage tracing has been talked about for a long time. If Ive done it how many thousands of others have costing BA millions in lost revenues. Its a pity that Sean has to undo all of the work that high viz Alex Cruz did to destroy BA by turning them into RyanAir. He may have a generous Irish heart but his company finally became a lost cause when they disastrously employed a bonus chasing Spanish discount airline CEO who only knew how to cut and not invest. I like the cocktails on board too but Id like to see them changed more frequently. The south lounge in T5 was at least not overcrowded; but the choice of food was pretty limited and uninspiring. Taxfiler Limited, Chief Executive Officer Completely agree re worry about needing to contact and not being able to.
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