The item was returned and still havent received a refund after nearly 7 weeks. Once that happened there is nothing we can do on our end. The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. *. I made them aware that their return policy is 3-5 days to verify the item after it is received. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. We will reply to you as soon as possible. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Or use one of these numbers if you need U.S. TDD services, or billing or international support. As a matter of policy, BBB does not endorse any product, service or business. I hope you get it sorted - I would not be a happy bunny and please don't give up! I would like my money back. I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. I asked them to send me proof of how I could have broken the coat and they refused. This is an authentic FENDI Denim Baguette in Blue. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! It goes against our guidelines to offer incentives for reviews. No replacement ************** would call me- a manager. Fendi Americas | Complaints | Better Business Bureau Profile Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. 463.3339. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. Contact us via fax, email, or call to experience exceptional customer service. This is not due to normal wear and tear. Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. Their store staff is clueless and only interested to sell sell sell. It goes against our guidelines to offer incentives for reviews. Call. Made in Italy. After seeing all the reviews Im starting to worry I wont get a refund! Claim your profile to access Trustpilots free business tools and connect with customers. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. Our advisors are currently unavailable. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . Its day 26 since I ordered the product from Fendi online store still no updates on the order. www.fendi.com So far the service has been very thorough. They said I broke the coat. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. Anna is genuinely excellent to fendi. I purchased tights & received the tights on Friday March 5th. The client was provided an option to get a full refund but she wasn't happy with that. I was really hoping it will hv optional additional hook for sling belt attachment. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. We use dedicated people and clever technology to safeguard our platform. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. Please fill in this form to send us your inquiry. Try email finder for Free and reach your ideal customer. She promised me she would resolve on monday morning and sent a text message confirming this info. Customer Service - Bottega Veneta I am sorry this happened to you, but hopefully you willl get some satisfaction. The service is available from Monday to Friday, 9am to 6pm AWST. Get Contact Info. Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. I have heard so many negative things about their poor customer service. 18 complaints closed in the last 12 months. This chic shoulder bag is crafted of fine denim with a bold stitching around all borders. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Here are 8 tips for writing great reviews. They arrived and broke in half 6 weeks later. I have contacted FENDI twice. Can't find any other messenger bags that I really like. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). FIND A STORE. Still no refund and still have the wrong parcel. Its 20 days. Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. Information provided by various external sources. I lodged a complaint about the quality of a Fendi product. About Fendi. Relating to customer service only: Horrible. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. I contacted the Fendi store for a replacement. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. I opened the box and put them on March 6th only to find there is a rip/hole in them. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. The item was bought in August 2021 and has a 2 year warranty. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. It is also responsible for all of the companys informative processes and social responsibility activities. I have proof of return and followed up with Fendi on the return. FENDI Denim Baguette Blue 885058 | FASHIONPHILE I tried on the coat and when I went to tighten the sides it was broke. Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. I will soon be disputing this charge with my credit card company. Fill in this form to send us an email. Its been 10 weeks and Ive heard nothing. Can you post a photo? I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. DHL even sent us an email to forward to Fendi. I called customer service in new york and got no satisfaction. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. FENDI - Client Services - Contact Us You are very fortunate, Fendi, to have such a treasure on your team. Thank you, I hope so too. Enter a location to find the closest CHANEL stores They just keep sending the wrong paperwork to send back so DHL won't take it. Companies can ask for reviews via automatic invitations. Made with in Ukraine. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. Thats appalling Customer Service!! I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. After confronting *** about my issue, they filed a claim on my behalf. I was give a web site to contact to voice my complaint which no longer exists. FASHIONPHILE is not affiliated with Fendi. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. Bought a trench coat for 4000. We will reply to you as soon as possible. They keep promising to issue a credit note for online but it has not materialised. I sent at least 10 emails, no response. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. Fendi is a registered trademark of Fendi. It's important to find a balance between price and perceived value to mitigate this pain point. If you no longer have the card, contact Fendi customer service for advice. Get the latest business insights from Dun & Bradstreet. Will definitely not be repurchasing anything Fendi! Fendi is an Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories.