Nothing moves as fast as technology: Todays high tech is old news tomorrow. Get up to $500 when you. Can you please elaborate on your questions/concern? To create this article, 41 people, some anonymous, worked to edit and improve it over time. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Verizon customers might earn a Verizon mobile account credit or PayPal credit. If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated. *Store drop-off and UPS options aren't available in all situations. If you've already shipped your device, it cannot be returned. Get up to $500 when you. Issue your credit or Verizon Gift Card within 1-2 billing cycles. You should not use this feature on public computers. Even if your devices have no value, we can recycle them responsibly for you, for free. Why You Should Avoid These Free Offers From Verizon, AT&T and T-Mobile I called and they said not to worry, the $33 per month will start being applied next bill. Thanks to all authors for creating a page that has been read 483,948 times. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Even if it's zero, we can still recycle the device for you. You need the device ID to do a trade in. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Applied to your Verizon mobile account within 1-2 bill cycles. Verizon Gift Card, sent to the email address you provided during your trade-in request. Press 1 for English, and press 2 to speak with a rep. Trade-In kits not recieved FOUR times - finally I - Page 3 My Verizon Trade in problems! You can have someone call me at 9am pst today to discuss. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Answer a few short questions about the condition of your device to learn the estimated trade-in value. Start now. Please send us a Private Note, to take a closer look. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. It nearly drove me insane. Here is what happened to me: I am a new customer and traded-in four Iphones. Excludes Verizon Prepaid plans. I called and they said not to worry, the $33 per month will start being applied next bill. New comments cannot be posted and votes cannot be cast. If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. This happens for a variety of reasons. Have a phone you love? You dont have to put your credit toward a new phone. Verizon Class Action Claims iPhone Promo Scam Due to inactivity, your session will end in approximately 2 minutes. These. "Warning: Don't Use Trade-In Program" VZW up to no good I think I'll take under advisement contacting the BBB and FCC. Damaged devices have less value. You'll see the options that apply to your trade-in during the ordering process. Ill try to attach a screen shot of my comments. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. Go to My Devices in My Verizon. Have any lingering questions? Thinking about trading in your phone? Please, send us a Private Note, so we can open your account, and get you taken care of right away! Add, manage, and cancel all your subscriptions in one place. I paid for my own shipping envelopes. We have sent a private note to gather more information and work on the solution. Take advantage of Verizons trade-in program to get a new phone at a discounted price. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. You'll also get an email with instructions after you submit your trade-in. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. Spent over an hour tonight (again) trying to work this out. (Maybe he meant 6 months?) Please sign in again to continue. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. Scan this QR code to download the app now. ago Please respond to the Private Message we're sending so we can get a solution in place. We're here for you and we want to help! If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Verizon outage or service down? Current problems and outages Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. SO I'm confident there's a huge under-reporting bias going on here. I encourage others who experience similar problems to do the same. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. Mobile device deals and promos FAQs | Verizon The final solution was submitting a claim to the FCC. You can check the status of your trade-in submission online at any time. We would like to take a closer look into your concern. To learn more about the process, check out this step-by-step how-to guide. I even offered to drive the phones to a physical store, but they said that was not allowed. Your Device ID and IMEI are listed under the Device Information section. Follow the steps below to get an estimated value for your device. The FCC form is quick and easy and could really help others facing similar frustrations. NOTE: I am turning off AutoPay until this is resolved. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for. Verizon's awesome 'broken phone' deal is back with a bang to give T Not a Verizon customer? If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? Here's where to find the UPS QR code: The code displays during your trade-in request. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. Questions? Refer to Trade in your mobile device FAQs and video for more trade-in information. Avoid calling when you are on the road or have something pending. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. Accessibility Resource Center Skip to main content. your phone, and receive cash. If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. I feel verizon lied. We never want our customers to feel this way. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. By using our site, you agree to our. Finally, they instructed me a way to request a mailing label that I needed to print myself. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. The other day, I noticed, they appraised my phone for $142. Due to inactivity, your session has expired. PayPal credit within 2 weeks of receiving your device. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. Personal Business. I just had something similar happen, a Trade-in offer that went from $300 to $24. Does my phone have to be paid off to trade in Verizon? Verizon Wireless Trade-In Program: Their Customers Will Love It Great deal right? No trade-in value will be provided for these items, and they won't be returned. I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community File a complaint with the Better Business Bureau. They basically said the store personnel and I were wrong, but they understood and were very sorry. Archived post. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? Excludes Verizon Prepaid plans. Extend your session by clicking OK below. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. They'll pack and ship your device. Verizon trade in issues? : r/verizon - Reddit If you cancel your service, you'll owe the remaining balance of the phone. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. If you misplaced your shipping materials, visit our Trade-In Tracker. How do I remove my personal information before I send back my device? So I was offered $800 through 24 months for my iPhone XR. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Even if your devices have no value, we can recycle them responsibly for you, for free. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. * We'll help cover your costs to switch 2. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability. Not a problem. wikiHow is where trusted research and expert knowledge come together. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making.