Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. Read reviews from other users. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. I consider this case taken care of as we offered the Customer the desired settlement noted below. Meanwhile, I have a bed that I cannot use and cannot return. D'Albor's Homefurnishings offers high quality Furniture, I paid $300.30 for this dresser and my goal is to get $150 back. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Customer Rating. This is month five of me trying to get a refund. I emailed again on January 11, January 23, and January 24 with no response. Very disappointed to learn that we are not the first to experience similar problems with this company. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. Participating Rounds. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. 4. It did not and the order was marked as 'delivered.' Walker Edison Furniture Company LLC Company Profile - Dun However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I ordered a desk from Home Depot which shipped from Walker Edison. Investor Since. I'm still in need of something asap as I cannot assemble me bed. Thank you for your patience and understanding. ****************** opted to wait for the warehouse to re-open. Thank you! WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. Awful company through and through. Walker Edison Furniture Company Investors. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. 12/2: i called support at **********. We were able to put the unit together and now have it in place with our tv on it. I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. Doing Business As: Walker Edison. Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. It arrived damaged on January 7, 2023. It arrived WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. The unit was sent at her request to replace the original piece she received with damange. Thank you! Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). Flowing up again regarding the status of hardware or another unit. For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. On: When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. The pieces all went together wonderfully and the tv stand is very sturdy. 5. Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. I made photos and emailed the company that day. WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality 11/21: email containing tracking numbers and confirmation that order was on the way sent. This Customer originally reached out to us when our warehouse was closed due to a corporate move. It was awful quality and at this point I want nothing to do with them. Which I did and they just forwarded it back to W.E. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer.