An underground cable line normally brings Xfinity services to your home. The price of my internet only service was bumped up in the middle of this pandemic. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Question About Spectrum Voice (Landline) Caller ID Information? He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. Overrun with cable lines; what's a neighbor to do? @Ask_Spectrum We have DMd for 2 days. What is the law, when a cable company digs up a yard. and then - Avvo We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. Please enable Cookies and reload the page. What was the actual cockpit layout and crew of the Mi-24A? The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Users are reporting problems related to: internet, wi-fi and tv. The cable looks like it's still connected at both ends and that it's just sagging down.. -JB. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Let us know if you find downed or uncovered wires or cables in your area. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. Please send us a Private Direct Message so that we can get started on addressing this concern. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? First, call the service providers phone number listed on your bill. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. So we checked and discovered she may have to pay for the repairs, unfortunately. Great news. Mastering the fine art of adjusting bifold doors. paulbfagan 3 yr. ago True! $55 in monthly increases over less than four years. There was a service technician in our neighborhood a couple of weeks ago. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. Let us know. In the 'To' field, type 'Xfinity Support'. Could you please send our team a private message with your full name and full address? Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Frustrations? Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable Spectrum outage or service down? Current problems and outages @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. "Signpost" puzzle from Tatham's collection. that's ridiculous and you won't be keeping me as a customer. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Strangers rallied to help. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. FIX THIS. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. A few years ago Spectrum acquired Time Warner Cable. All rights reserved. My home has a similar issue with both Spectrum cable wires and . Type your message in the text area that appears at the bottom of the window and hit enter to send. I was patient before. All rights reserved. This article was published more than4 years ago. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. What happens when the person who buys your house calls for a locate? It is the second largest cable operator in the United States. CBS 58 Investigates: Spectrum customer has cable strung through yard Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. Connect and share knowledge within a single location that is structured and easy to search. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. The following are the most recent problems reported by Spectrum users through our website. In 2016 Spectrum acquired Time Warner Cable. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Thanks for contributing an answer to Home Improvement Stack Exchange! Shortly thereafter, that video went viral at more than 2 million views. Contact Spectrum Customer Service - Upgrade & Start Service At the moment, we haven't detected any problems at Spectrum. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. It is the second largest cable operator in the United States. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. I had my yard marked for utilities before digging for new landscaping(trees, etc). Tips for Digging Around Utility Lines. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. The first step is to be sure you know the difference. . @GetSpectrum Your letting me down! Who Do I Contact About Downed Phone Line In My Backyard? Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. Thanks for escalating my case. How to combine several legends in one frame? Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. @GetSpectrum The WORLD has a pandemic and you raise rates? For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. Terrible service I want a credit for the downtime and the poor service. cable down in yard how do I get someone to come out and fix it Parabolic, suborbital and ballistic trajectories all follow elliptic paths. After completing this captcha request, you can continue to access the site as normal. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Verizon service typically comes in underground, he said. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Spectrum.net 3+ month old thread being closed due to age. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. She said ever . If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. The best answers are voted up and rise to the top, Not the answer you're looking for? Provide your account info and say, Line is down., Dont have AT&T service? Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Realtime status of outages and problems with service providers. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. @GetSpectrum Your letting me down! I have escalated your issue to the Comcast Team available to these forums. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Your dispatch is the problem, undersized and a separate dept. Google "State call before you dig" and call that number. @Ask_Spectrum is there an outage in my area? landscaping - Who is responsible to relocate cable TV line? - Home Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. Click that or follow this link: https://comca.st/3dmD3n4. @Ask_Spectrum why ******** do yall keep raising my bill? Can someone explain why this point is giving me 8.3V? If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. Check back often for a reply in this thread from a Comcast Official Employee. Your service is a joke. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . When asked if you want to order new service, say "No." How do we safely remove these without getting electrocuted? Your dispatch is the problem, undersized and a separate dept. When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. After spending 45 minutes and 3 service people, I am exhausted. ^JC, We are glad that this working and apologize for the inconvenience. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. I hate your company so much. We miss Time Warner. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut.
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