Make sure that youre signed in to your Xbox account on Xbox One. All sales of digital game products are considered final, except for some extenuating circumstances. Archived post. Payment options used to pay for a subscription can be edited, but cant be removed until youchange how you pay for the subscription. According to users, activation of the prepaid card can last up to 24 hours. You can find the information in your accounts Order history. Go to Payment & billing and select Payment options.You can add or edit payment methods from here. Learn how to change your payment method. I am also having this exact same problem where I have a vanilla visa gift card and it didnt work even after i checked to make sure it was activated and then i replaced the card through microsfts option on payment methods and now i check my original card balance its missing 34.90$ of the original 35$ so Im confused cause it has the new card . How to fix Microsoft Store payment issues on Windows 10? In your Payment options menu, locate the method you wish to update. How deeply painful is all payment!. In most cases, you should be able to switch to appropriate version simply by choosing the Change website region option at the bottom of the page. Solution 3 Check if youre using the correct website. After installation, simply click the Start Scan button and then press on Repair All. Check if your Xbox account is suspended. Payment, billing, and the Microsoft Store, Gift cards and Microsoft account balances, Settings, apps, and games in Microsoft Store, Can't find Microsoft Store app in Windows 10, troubleshooting issues with your Microsoft account. After a payment is declined, we'll let you know via email that we couldn't process your payment. Proceed to Edit info and input your updated info. Explore more options by getting DoNotPay in your web browser: The answer is yes if you have not accumulated a significant amount of play time for digital games or you have not redeemed the consumables. Go to Account. Be sure that youre signed in to your Xbox One with a Microsoft account. All you need to do is provide our chatbot with the necessary information, and we will fax a refund request to your bank. Fix them with this tool: If the advices above haven't solved your issue, your PC may experience deeper Windows problems. Sometimes you canget billing errors due to problems with your credit card. If you open the Digital Game Purchase Refund Terms page, the Refund Eligibility section doesnt sound encouraging. For canceling Xbox Live subscriptions, you can turn off recurring billing, and if you qualify for any refunds, you will be offered that option on the Services & subscriptions page in your account. You can rely on DoNotPay to provide a smooth and user-friendly experience. In case Microsoft representatives establish that youre abusing your refund rights, they will stop offering them except when legally obliged. DoNotPay is the first robot lawyer app that can help when you want to get your money back. Try adding or switching to a different payment option (as described in the steps above), Go to thegift cards page in Microsoft Storeand buy a gift card in the amount you want to add, Enter your name and email address as the recipient. Few users had their cards flagged, but after calling Microsoft support, the issue was resolved. If you have any queries or ideas regarding the topic in question, please do not hesitate to leave a comment. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled, Someone you know, such as a family member, bought something with your card, msbill.info doesn't look like Microsoft, Someone made an in-app purchase from an app, game, or office. Ads that are in those accounts will no longer be eligible to run. How Long Does It Take Microsoft to Refund Money? Explore subscription benefits, browse training courses, learn how to secure your device, and more. We will also replace your primary payment method if you choose a different form of payment or add a new one. Billing errors can prevent you from purchasing online content, but you should be able to fix these errors simply by using one of our solutions. 5. ; Enter your updated info, and select Save.You're done unless you see more prompts. Select the payment option that you want to update. There is no mention of whether you can choose the payment method for the refund. Copyright Windows Report 2023. Rather save that money and get a much better game in football manager for free on gamepass. Dealing With Xbox Refunds Is Easy With DoNotPay! If this service is down, youll have to wait until Microsoft fixes the issue. Check with your bank as to why authorizations are failing. The relayed information is then processed by your bank ("issuing bank"). You can do this in three ways buy apps with the money, add money to your account, or redeem a gift card or code in your account. Once you create your DoNotPay profile, follow these easy steps to secure that refund: Once you finish the questionnaire, DoNotPay will send a dispute letter to your bank and Microsoft. Even though no funds were transferred, the pending authorization may reduce your available credit limit or debit card balance until the transaction expires (usually 1 to 3 days). For other gaming needs, you might want to check how to deal with PlayStation Store refunds, or how to request your money back on Steam and Origin with DoNotPay. Cookie Notice The merchant cannot remove the pending charge, or issue a refund, since no funds were actually transferred. When a buyer places an order, the credit card transaction goes to the merchant's payment gateway provider such as Authorize.Net, who then submits the payment to the issuing bank's authorization system. Once you get to the page, sign in to an Xbox account with your username and password, Click on the order number of the item and select Request refund at the bottom of the list, Confirm that the title and the order number of the item are correct, Select one of the legitimate reasons for your refund request, Depending on the reason, you might have to provide additional information, Confirm the email address you want to use for handling the request. But I was constantly getting an error: "We couldn't get authorisation for this purchase. Press the Xbox button to open the guide. I have gotten a block on my card, contacted my bank and got it sorted, however when i try to make purchases from the xbox store it states "payment method has been rejected multiple times" does this imply that a waiting time is imposed, if so how long will i need to wait to try again? Check the status of Xbox Live services See the original article at the link below. If you want to use Xbox Live during the trial period but dont want to get charged because you might forget to cancel on time, you can check out the DoNotPay virtual credit card. Credit card fraud is one of the fastest growing crimes as more and more people are buying products and services online. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If transaction is declined by your bank, the transaction stops and there is no pending authorization. To understand how this happens, youll have to understand how credit card transactions are processed. Troubleshoot payment option issues - Microsoft Support The refund policies for Xbox digital games are not as straightforward as you may expect. We hope the Check with your bank. Why was the payment for my Xbox subscription declined? Users reported that this error can sometimes occur due to problems with your credit card, so be sure to contact your bank for more details. Microsoft and Windows are trademarks of the Microsoft group of companies. Such is the case with Xbox billing errors. According to users, sometimes you might get this error if youre using the version of the website that isnt designed for your region. For instance, Auslogics Anti-Malware can trace and eliminate those threats that other security tools are likely to miss. Select Profile & system > Settings > Account > Subscriptions. Guiding you with how-to advice, news and tips to upgrade your tech life. Here is what you should do in a situation like this: Now see if you can make a payment. Opera GX is a special version of the famous Opera browser that is built specifically to fulfill gamer's needs. In case you belong to the Xbox team, youve probably used. How much does a digital (voip) telephone line cost these days? In Account section select Payment & billing. According to users, this error appearsdue to incorrect or outdated billing information, so be sure to fix that. According to users, Use a different way to pay error can appear if you try to buy something right away after purchasing another item. You should also know that money from your Microsoft account wont be moved if you choose to change your region, therefore be sure to spend it. To update a payment option on Xbox One, do the following: To do this on Xbox 360, follow these steps: You can also change a payment option on your Microsoft account in any web browser if these methods dont work for you. One of the most common ones is the following: Check with your bank. Confirm that youve received an email with the gift code. It is also important to make sure your card is not blocked for some reason. Connect the power cable to the console again. If youre experiencing Microsoft Store payment issues, try some of these solutions before contacting support. Select Next and follow the on-screen prompts to finish the process. How do I fix a declined payment? - help.ads.microsoft.com If you recently moved to a different location or country, you might experience billing errors on your console until you change your region settings. Press the Xbox button on your controller to open the guide. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Do you have to deal with more administrative and legal problems? Update a Microsoft account payment method - Microsoft Support