08:03 AM 08-12-2017 Has your BBC iPlayer stopped working? WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. Its an LG TV does anyone know how to get rid of this, clear the issue??? Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. What is this error and how do i solve it? Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. All menus load fine For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Looks like no ones replied in a while. I didn't even have to reset the smart hub. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. Some BBC media players stoppedworking from October 2020. in. Thanks. For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. For the best quality, use an alternative browser. I did however get the login page today which gave me hope it would start working. Solved: BBC iPlayer Not Loading Error 02001 - Page 3 Devices not listed have either not reached the benchmark required for a good BBC iPlayer experience or have not yet been submitted for certification. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. But I still got the 02001 error. 10-05-2018 I have tried a factory reset and nothing, 16-12-2017 06:03 PM Some BBC media players stopped working from October 2020. You should see a screen asking you to use a second device to sign in. Read about our approach to external linking. I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. Both machines loaded into IPlayer no problem till 1 day ago. What version of BBC iPlayer is installed on your device? BBC iPlayer throws error 02001 on Sh | NVIDIA GeForce Forums If this does not resolve the iPlayer error, please upgrade your internet connection. Read about our approach to external linking. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. You must reset your Internet connection BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. Any Further updates or software problems will be available here. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. 06:20 PM Netflix and the games I've tried are fine. I suggest anyone still having a problem call Samsumg customer support asap. If you cant find the issueaffecting you thenget in touch. Why am I seeing an error message when I try to play Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. If youd like to join in, please sign in or register. 08:42 AM Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? Toshiba devices certified for BBC iPlayer | iPlayer help Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). | WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. They way I currently fix this is to update my DNS details to another IP address. 08:48 AM The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. Ive tried all the remedies on a previous post but to no avail. Hi. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. Toshiba devices certified for BBC iPlayer. in. The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. You can do that by double pressing the home button and then swipe up on the iPlayer app. Solved: BBC iPlayer Not Loading Error 02001 - Page 5 We believe that the behaviour only occurs on a Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 If BBC iPlayer is not working on your smart TV, heres how to fix it! Update 12th April 2022: It seems there's a problem with iPlayer working on some Humax devices at the moment. This error produces the 02001 error message. Both the BBC and Humax are aware of the problem and are working on a fix. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. It would appear that the BBC is collecting VPN address to block. https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. Happy Holidays and a Happier New Year to you all. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. Your email address will not be published. All menus load fine but every I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. If you have any questions/suggestions, please let us know in the comments down below. Depending on what the cause of the problem is determines which fix you need to perform. Are you repeatedly getting the error code: error 02001? We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. in. Some of you may have noticed issues with the BBC iPlayer service in recent days. It may not display this or other websites correctly. However, a newer firmware was released on 27th Dec but that didn't fix the issue. To access the Samsung Store, click the application icon. Glad you tried the reset, it means I don't have to re-enter all my passwords! ! Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. Please Samsung work with BBC to sort this out, dont leave it to your consumers. Hi. BBC iPlayer Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. Solved: Hi. Refunds. Read about our approach to external linking. For a better experience, please enable JavaScript in your browser before proceeding. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. If your web browser is Safari, BBC videos still work but at a lower quality. Fixing The BBC iPlayer Error Code 02001 Using 4 Easy Methods All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. Why am I seeing an error message when I try to play BBC audio and video? For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Troubleshooting problems on connected TVs and games Solved: Re: BBC iPlayer Not Loading Error 02001 - Page 10 fraid not. BBC iPlayer Not Loading Error 02001 The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). Barneyboy. You can now delete iPlayer by selecting it. IPlayer A forum where Apple customers help each other with their products. The downside is that it doesn't work with the remote (expects a touchscreen). It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. I am at a loss, can anyone help please, I can't be the only one with this problem? Select Software Update from the Support menu. Save my name, email, and website in this browser for the next time I comment. 08:48 AM in, 01-02-2019 Can anyone help, User profile for user: Is there anybody whose 2017 TV does play programmes through iPlayer? Hi I am in Portugal, fighting against error 02001.
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