Guess what happened next concert started and seller finally emails the tickets. So sorry again for the concerns! Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. It may be close to the event due to ticket delivery delays. StubHub Returns and Refund Policies My tickets for sale have other benefits that I can't put in listing. Sorry we couldn't be helpful. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. Copyright, Trademark and Patent Information. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Dial +1 (866) 788-2482. Ticket buyers and sellers say StubHub owes them after widespread event Hey jbsmith! StubHub obviously does not care about its customers and will find any way to take money from you. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. Apparently sometimes it's out of their control. Copyright 2018 - 2023 The Ascent. How do I list my tickets as Side View only and not Side or Rear View? This is based on when the seller told us they'd have the tickets. New to StubHub? I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Customer service all the way to your seat, 2000-2022 StubHub. All Rights Reserved. And if you're buying tickets, look at various sites to see which one has the best price. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. How Stubhub almost made me miss the Redbox Bowl | Bear Insider If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. I still show an option to transfer tickets in Ticketmaster but not to sell. Go to 'My tickets' then Orders. 24/7 customer support: is there still hope i will get my ticket? It should be when you pay for the tickets then the tickets should be sent . Upon reading these reviews I became stressed out and felt like I may have made bad decision. We are changing the way you register and sign-in to the StubHub Community. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! Buying Tickets Day of Event | Ticket Crusader Top 868 StubHub Reviews - ConsumerAffairs Customer service all the way to your seat, 2000-2022 StubHub. A link has directed you to this review. Hell they got there money so send the tickets. but we will do all that we can to help you out. Did you find it helpful? 4 Things to Know About Buying Tickets on StubHub - Nasdaq It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) i know there is still time but after looking at this sub my confidence is low. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Great system right ?? until the fall, she was told by StubHub that she would not . What would be a reason for a seller to withhold tickets until night before the show? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I am furious! If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Re: Tickets wont arrive until concert date. We are changing the way you register and sign-in to the StubHub Community. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Use of this website signifies your agreement to our, Understanding your order's delivery status. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Be sure to include your email address, zip/postal code, and order number as well. And so if you wait until you're within a few days of a given event, you might snag a great deal. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. Support does not answer, there is no cancellation\refund option on the order page. Well start sending you the news you need delivered straight to you. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. My daughter's favorite artist was coming and specifically asked me to take her. I've been on the phone with them 4 times now to get things resolved. Family says it couldn't just 'shake it off' after problems getting Seller Beware!!!! All rights reserved. Bought my tickets 4/6, said they would be ready 4/22. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. All both of them could keep saying is "we sent you an email." Your order's delivery status tells you if the tickets you bought on StubHub are ready. Fan rewards: I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. We know this can be concerning. Sometimes, StubHub only allows hard stock ticket sales. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! We've got you no matter what. And if so, you may be curious about StubHub if you've never used it before. A day later, I see a charge for $495 to my credit card from Stubhub. Yes Customer service all the way to your seat, 2000-2022 StubHub. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. i have enough stress in my life as is, just want to sort this out and be done with stubhub. For more information, please see our This company is horrible and they DO NOT care about their customers. Help us improve this article with your feedback. The total price I had to pay was $400 for ticket and the fee. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. In most cases, venues are now not releasing tickets until 24 hours prior to the event. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. There are still tickets available it is just a very slow process," Smith Tweeted in March. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Sometimes, events don't go off as planned. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. We aim to provide readers with the most up-to-date information available about today's consumer products and services. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. After the switch, you will enter the email address you use to access the community in order to reset your password. We really do appreciate the feedback though. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. . same here. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. I purchased 3 pit tickets totaling 530 dollars. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). Its location on this page may change next time you visit. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What's tricky, however, is that there aren't pre-set fees. Re: Selling tickets with delivery delay. It would have cost me 1300 for the same ones had I waited any longer. You'll get your ticketsby the end of the day on your order's expected arrival date. If I would have shut my account down the first day I called none of the others would have made it through.". Provide the information they might require. Sign up to receive our free weekly newsletter. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. With this same logic I could be charged a fee for sleeping for more than 3 hours. Click here to read our full review for free and apply in just 2 minutes. StubHub went on to collect both the buyers payment AND my charge for the ticket price. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Scan this QR code to download the app now. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? Unsubscribe easily. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Some venues, artists, and teams don't release tickets until a couple days before an event. I paid about $150 per ticket, including fees. Check out our pick for Best No Annual Fee Credit Card of 2023. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit
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