So they told me to go back to Pure Promise. They told me this after almost two months. Walking into the Robinson Township VC store we were greeted by a salesperson Terri. When I tell him I'll leave right then, he proceeds to ask me how much I am going to pay him for him to wait at my place, repeatedly. We saved very hard earned money for a big purchase and now I'm being told that it's our fault for sitting on the couch. The customer service over the phone is HORRIBLE.. When I called two weeks prior to my delivery date to see if the couch would be delivered sooner, I was told that the couch was out of stock and they couldn't guarantee a delivery date at any point this month. Value City reclining furniture aims to make your downtime even more soothing and comfortable. I get it, its just a showroom. The salesman was very helpful and the delivery crew was very friendly. THEIR CUSTOMER SERVICE IS HORRIBLE. I was promised a return call, which never came. I refuse to let the Gurnee management be my last stop in resolving this issue. Our content is intended to be used for general information purposes only. We were looking for game room furniture. Stopped in to take a look. The cons: Some disagreements about durability in some cases. We enjoyed our experience with Value City. Is this your company? This time, I was careful to look at the frame and cushion to see if it could withstand my 120 lb frame :) And kudos to the customer service team there, they are extremely nice and gave me absolutely no hassle with the return. It's has freaking "value" in it's name. Value City Furniture | Better Business Bureau Profile It totally stinks. All of the corners were chewed up like they had been scraped across the floor, a panel was completely off with nails poking out, and a giant strip of varnish was missing like a piece of tape had been ripped off. Report. Customer service is a joke here. Well shouldn't they show some alternatives? There job is sell furniture and part of that job includes delivering the correct pieces so I can use the furniture that I bought from them. On 12/2, the delivery company came early. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. Not very friendly in my opinion. The manager didn't come out right away. Discuss the issues you have had with Value City Furniture and work with their customer service team to find a resolution. This is ridiculous!! It has a wired remote attached to the seat so you can control the lift function, footrest, and back motionalmost as if you have a personal massage chair. This chair has a hardwood frame with a distressed light brown leather polyester exterior. The selection is nothing to write home about, but the service makes up for it. He is a classy professional. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. Unfortunately, we were searching for end tables and a coffee tableso yea, not so much. Well I did and it was damaged but after renting the uhaul and returned it we had no means to return it to the store so they said we could have the new one delivered but would be a delivery charge!!!!!!!omg. They will tell you one thing and the contract says another. Sectional doesn't even stay together. You are our new go to furniture store! I have sent two people to value city to buy furniture and I will not send anybody else there. Overall rating. To start the sales person lied to me stating the item was in stock and guaranteed my initial delivery date. Ah, at last we found a few to ask about the table. When we ordered a bed set and sectional they told us it was all in stock and we would get it in four days. 70. It's always deserted and after my last visit I know why. A link has directed you to this review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. So a bit about me: I am a very patient, non hot-headed person. Please be sure to read all fine print. We value your privacy. Called the store back and the redness from the manager at the Matthews, NC store Sherida to the woman at the corporate store was something I have never heard or seen before. She is rude and was very condescending towards me. Beware !!!! Sniff the furniture you pick out before you buy. GO TO Bob's furniture. Moda sectional from value city and I purchased it May 2017. Completely flabbergasted at the lack of professionalism paired with lackluster customer service. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I've always had great experience here. Their reason for not coming was that one piece was on back order until the following Thursday so they were just gonna deliver everything at once. The lady on the phone basically said, pack up the wrong stuff & bring it here & get the right stuff. The furniture at Value City is just OK. 3 for town-gown relations and No. Materials include faux leather and synthetic upholstering options. My salesperson Trudy from the Naperville store was so knowledgeable about the product. DON'T. Top 10 Reviews of Value City Furniture Sectionals 25 minutes go by, I call back and call back some more and no one was answering the phones. I accepted but when the new dresser came the "Driver" seen my dresser and stated that my dresser that I had was in far better shape that the one on the truck. No one made any effort to offer me a discount, or anything to placate me. My husband and I came here because the furniture is more in our price range vs going to Ashley furniture. He was extremely understanding and offered a full store credit. Thank Greg, but i won't be returning, ever. They sent Al out on a Friday to evaluate. Find out how we combat fake reviews. Value City Furniture Reviews - Glassdoor I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. See how it all works here. I now wish that I could give 0 stars. !Thank You A satisfied Customer !!!! Seating is perfect for what we needed and high quality as well. Thanks Marla I appreciate your help. Now they just keep ignoring me. Value City Furniture has resolved 26 complaints. Connie. Service 4.2. Now, only five months later, there are two (almost three now) spots on the couch where you sit and can feel the frame on your bottom. So than I called the corporate office and was asked to also send pic. Save yourself the trouble, headache and stress. Eric was apparently giving training sessions to Erica. So if orders are held for ten days, then why didn't i get my furniture? She was very sweet and stayed with us until we had a delivery date. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. When we got there the guy standing right there said they weren't working that day. Big Lots was just a little cheaper..Again, Thanks again for doing me the favor by not helping me!! After a year and a half I am done fighting and losing their way. They argued and won. For value.. I would NEVER recommend anyone doing business with this store they seem nice when they want your business and once you sign and pay for your stuff they show their true colors. value city funiture Fairview Heights Illonois We had trouble with the warranty Tyra and Tim resolved our issues, and treated with respect and made it easy to get our new chair. It wasn't there and Andrew didn't schedule the pickup like he and my receipt said it did.
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