Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS How do I Navigate the Interactive Voice Response (IVR) System? - USPS The postal carrier keeps holding my mail for no reason. NATIONAL CONSUMER PROTECTION WEEK March 28, 2008, Area Consumer Affairs Managers and Customer Service Program Specialist Contacts. IPv6 Supplemental Policy Area Consumer Affairs Managers and Customer Service Program - USPS Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Please provide as much detail as you can. The site is secure. The Technical Support team can help when a website application or form doesn't work properly. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. USPS Shipping Reviews: What To Know | ConsumerAffairs There is no reason my package shouldn't have been delivered. For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). If you need more help, please send us an email. I will lose out on $700 because I now have to wait until Friday to pick up my package. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). . Find the "TRS Telephone Numbers" section to get the specific number you need. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Email Us | USPS 19 complaints closed in the last 12 months. USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. Vulnerability Disclosure Policy Email: USPS Customer Service Saturday 8 AM - 6 PM ET. . how to participate Consumer Affairs - USPS Monday Friday 8 AM 8:30 PM ET ***** and *** never do this. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hours of Operation To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. Box or the front desk has not received it. The webpage is organized to provide consumers . The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) Use our online form to answer a few questions about your issue. I got in my car and found him up another street. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. 80 Main St. Westford MA 01886 . This isn't right and is starting to look like a scheme. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Respond to your customers for free.. Complaint About Mail Service Use the USPS website's Email Us form. To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. Laureen.B.Alt@usps.gov. I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Learn more about what the Office of Inspector General FOIA Team can help you with. 475 L Enfant Plaza SW Pitney Bowes, U.S. Mailing Solutions. Customer Care: Track: . - USPS Find your USPS district consumer affairs office to discuss your complaint by phone or by mail.
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