On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Made the reservation, chose a room and paid the bill. 800-468-3578. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Hotel charge was $309 and they charged my credit card $500, what a crook. Same things as everyone else. Luckily, these institutions caught the intrusions and notified me. Horrible company with horrible policies. You should have done research first, Reed. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. I tried 4-5 times. Googled a local hotel. I called CCI and explained my situation, the rep Melanie told me I would have to contact the hotel directly and have them confirm that I left. Chose the hotel I wanted to stay at and a room 6 months in advance . Their phone tree is a NIGHTMARE and I was disconnected many times. Number. by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. If CCI knew this was coming I can see why they might not complete the reservation for you. In addition to the General Site Terms posted below, the following terms apply to any reservations and stays you book through the site. I thought because it was only a couple of hours between making the reservations and cancelling they would not charge my credit card. I simply booked directly with Days Inn and am disputing the charge with my credit card company. I called them back and they said the transaction was valid and would not refund the fraudulent charges! This comment was posted by a verified customer. Stay away from CCI Hotel bookings located in Texas. Trip Planning - How to Protect your Travel Plans. The Cleveland Clinic here in Cleveland will document. When I arrived there were no rooms available. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I entered in CCI reservations online and was directed to the site I'm not the only one I guess. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front. It was a charge for the same hotel . The full charge had been submitted to my DiscoverCard. Called Baymont to reserve a room for travel family and the fraudulent # posed as the Hotel Desk for Baymont with Wyndham connected me to CCI, who continued the conversation posing as a direct desk clerk. Also be sure you have your R# for the reservation or they refuse . We immediately went to cancel & notify our cc company. After going over costs and requirements and that all other hotels in the area were booked full, I began to get suspect. Perhaps to appease us she offered a $10 breakfast discount certificate--$20 for two of us. This was not mentioned until check out also. I booked a n hotel room at Swissotel Al Murooj Ho DUBAI AX with booking.com and my Hotel room was $ 748.34. He said that he found a motel 6 in marysville ca that took cats. Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. Contacted what I taught was a hotel only 5 hrs away from me the agent took my information, card payment information as if it was the local hotel and not telling me I would paying the amount in USD. I thought I was booking through the same hotel my company has been staying at like I did multiple times before. Please refund my monies owed to American Express in good will. Holiday inn say they never received the booking. I have never heard of CCI and hope to never hear of them again. Never book through anyone like this, Book directly through the hotel your staying ast. HOWEVER: received my VISA charge from a company called CCI hotel reservations for a total of $497. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front and I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI she pretended to be the Hampton Inn front desk. Access the headquarters listing for Getaroom.com Contact Information 3010 Lyndon B Johnson Fwy STE. They try to get you to think you're checking in with the hotel. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. First seen on October 12, 2021, Last updated on October 12, 2021. . ** until I went back some months while viewing my statement. You can try to call them and never talk to a live person and if you do get a live person, they have trouble speaking English. GetARoom.com Fails to Adequately Disclose It's a Third-Party Booking Kind Regards, Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. LAGO MAR resort In FORT Lauderdale for week stay, Jan 4 for one week. When I called the local hotel the next day I was informed that the reservation had been cancelled; NO notice had been given to my daughter or to me. I did not know their change of plans. My rooms cost me 513.93 . Same happened to me on 6/29/19 at the Quality Inn & suites in Sioux Falls, SD. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). Whatttttt!!!??? I also discovered that Hilton had charged CCI $292.77 almost $100 less than what CCI charged me.a pretty steep "fee." 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. I had a similar experience this weekend. All Rights Reserved. Submit a complaint and get your issue resolved. Terms | BookOnline.com I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. YOU CAN'T DO THAT! Demand the hotel to pay for the drive to another hotel. This is the version of our website addressed to speakers of English in the United States. How do I get my money back. I was told I would get a refund and that I would get a confirmation email within 24 hours I have not. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Peter Kornelisse, chief security officer at Booking.com, said the firm. Please feel free to browse our reviews and complaints and share your own experience with CCI Hotel Reservations. Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. I do not even own a Mastercard. That's an upcharge of about $100 -- WOW. "Cool, " I thought, "better than the site's rate." I did not call them directly, but thought I was calling the hotel myself. It's been three weeks and nothing yet. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. So, I booked the room through Super 8. They are completely dishonest and I am unable to speak to anyone to discuss this. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! This comment was posted by a verified customer. In my opinion, if those things are done then that greatly reduces the risk of accidentally booking on a random booking site. Ref. They said the Location asked for was booked but recommended Fairfield by Marriott near airport in Tempe, AZ. Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. We have stayed at this hotel every year at Memorial Day WE and find it to be clean and reasonable. Later I got a text and email indicating that my total bill was $146.00 which included a $50+ for a membership. Beware of Getaroom or anything to do with CCI Hot-Res. I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. I found out that my original reservation went through their website being misleading that they were Hilton Hotel Reservations. "It is not included, unfortunately, " she said. I booked a room through them, had to pay for the room through there website. The purveyor of our reservation is listed on our September credit card statement as "CCI*HOTELRES [protected] TX." I booked 3 rooms last summer with CCI Hotel Reservations. Be carefull. This is totally misleading and overcharging any consumer . But we were only traveling for our boys soccer game so booked a two night stay, then found out we only had to stay one night. The reservation for the Red Rood Inn, Greensboro NC . When I tried to cancel my room reservations, I was unable to get through to CCI Hotel Reservations. That doesnt happen. CCI sent me a copy of their receipt. they transferred me to another person. I thought I was on the Embassy Suites hotel corporate site and tried to book a room. Did you browse all the search results and see the official Hilton site and use it, or did you just search and then click one of the top search results which came up, which ended up being an Advertisement for this awful CCI? I said. That was almost an extra night! This morning I sent a very specific email to the address I was given - escalations@getaroom.com. Was referred to this number by another motel chain, thinking I was connected to LaQuinta. I did get thru and talked to someone at CCI and they said it's non refundable. He said the rate was $125. Anymore to tend to my aged needs. DO NOT trust CCI*Hotel Reservations to accurately tell you how much you are paying. An independent travel network . Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. CCI*Reservations.com Get a Room, Nonrefundable booking but not yet charged to credit card, Agoda is still the same bad as it is ,Any idea how to get re. And please respond to mr, I am such a nervous wreck over this misunderstanding Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. - Nyckel, machine learning API I asked. Wife was searching reservations online. Read full review of CCI Hotel Reservations and 4 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You can also consider using your. I booked a room at Americas Best Value Inn in Tucson Arizona. When I arrived at hampton inn un baytown, tx I got charged for that room again. "What?" I was informed the refund of the taxes would take up to 7 business days before seeing it posted to my account. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Which this was. GuestReservations.com | Better Business Bureau Profile